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TERMS AND CONDITIONS ​ This website is operated by TweLvE by Design Ltd. Co. Throughout the site, the terms “we”, “us” and “our” refer to TweLvE by Design Ltd. Co. TweLvE by Design Ltd. Co offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features, products, or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. ​ SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. ​ SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. ​ SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. ​ SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. ​ SECTION 5 - PRODUCTS OR SERVICES Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. ​ SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy. ​ SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. ​ SECTION 8 - THIRD-PARTY LINKS Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. ​ SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. ​ SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. ​ SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. ​ SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. ​ SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall TweLvE by Design Ltd. Co, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. ​ SECTION 14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless TweLvE by Design Ltd. Co and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. ​ SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. ​ SECTION 16 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). ​ SECTION 17 - ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. SECTION 18 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Atlanta, GA, United States. SECTION 19 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. SECTION 20 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at info@twelvebydesign.com .

Rete konekte sou pouvwa san limit Bondye a SE YON KOMINOTE KI KOTE NOU KA RANKONTRE, PATAJE IDE, MESAJ, EPI PWOFÈ AK KAMYÈN NOU SOU SIJÈ NOU SWEN Pifò AK MOUN NOU SANTI POU NOU KA PALE SÈLMAN AK FELLAS YO. K ASM KREYATÈ a, mwen espere eksplore opinyon diferan, opinyon, ak lide ki gen rapò ak yon varyete de bagay sa yo. Mwen vize bay AK RESEVWA insight nan lafwa mwen ak kwayans mwen, lide kreyatif, pasyon, objektif ak anbisyon. Èspere ke, ou ka pataje kòm byen pou nou ka kenbe chak lòt responsab epi kenbe youn ak lòt motive nan fè efò nan direksyon pou objektif nou yo, rèv, ak objektif. Mete konfyans ou nan Sonje Senyè a nan tout sa ou fè epi li pral ba ou siksè To see this working, head to your live site. Categories All Posts My Posts Login / Sign up PLUG INTO THE POWER SOURCE WHEN YOU HAVE REAL POWER YOU CAN'T LOSE........Stay connected to the Power Source........Plug into God’s Unlimited Power Create New Post GENERAL INFO & ANNOUNCEMENTS Follow Views Posts 7 WELCOME, RULES, GENERAL INFORMATION, AND ANNOUNCEMENTS WILL BE POSTED HERE FAITH, MOTIVATION, EMPOWERMENT Follow Views Posts 118 ANYTIME POSTS FOR ENCOURAGEMENT WEEKLY INSPIRATION Follow Views Posts 51 WEEKLY INSPIRATIONAL MESSAGES WILL BE SHARED HERE FITNESS, HEALTH, WELLNESS Follow Views Posts 0 FITNESS CHALLENGES, WORKOUTS COMPLETED, HEATLH TIPS, ETC. New Posts Robert Chambers Real Power Dash · Sep 09, 2021 FORGIVENESS FAITH, MOTIVATION, EMPOWERMENT Are you struggling to forgive someone who hurt you? Or are you struggling to forgive yourself? Maybe you are curious about God’s forgiveness and even wondering if He could forgive you for something you regret. If you struggle with forgiving others or yourself, then you are not alone. We are not in charge of the behavior of others, but we are in charge of how we respond. It is only the through receiving the grace and forgiveness of God that we can extend the same to others. The pain and hurt others cause us is a reality for many. But the pain of living with bitterness and unforgiveness can poison your soul and destroy you. When we forgive others, we are not saying what they did was OK, but we are letting go of their hold on us. Forgiving ourselves and others can be one of the hardest things we face in life, but it will lead to the greatest blessings and freedom as a result. Despite the prevalence of unforgiveness in our lives, it seems that many of us have a mistaken understanding of forgiveness and its impact, not only spiritually and emotionally, but also physically. In fact, according to John Hopkins Medicine, forgiveness has a huge impact on your health: “Whether it’s a simple spat with your spouse or long-held resentment toward a family member or friend, unresolved conflict can go deeper than you may realize—it may be affecting your physical health. The good news: Studies have found that the act of forgiveness can reap huge rewards for your health, lowering the risk of heart attack; improving cholesterol levels and sleep; and reducing pain, blood pressure, and levels of anxiety, depression and stress. And research points to an increase in the forgiveness-health connection as you age.” Do not live with the burden of unforgiveness any longer. Find freedom through God’s word. Choose to let go and let God and walk in freedom. “Be kind and compassionate to one another, forgiving each other, just as in Christ God forgave you” (Ephesians 4:32 NIV). What keeps you from choosing freedom through forgiveness? Like 0 comments 0 Robert Chambers Real Power Dash · Sep 04, 2021 What You’ll Get Here in "When You Have Real Power You Can't Lose" GENERAL INFO & ANNOUNCEMENTS As a member of "When You Have Real Power You Can't Lose", I want you to get immediate value from being here. That’s why I'm aiming to offer five simple things: Experience exclusive content and conversations you can’t find anywhere else. Meet people who share your interests who live near you, who do the same things, or who care about the same topics. Make better, more well-informed decisions about the things that are most important to you. Swap stories, experiences, and ideas around our shared mission. Find a little inspiration, thought-provoking conversations, and expert perspective each and every day. Things to Do First Introduce Yourself. If you haven’t already, go to your Profile Page to add a mini-bio and a quick introduction. It should take you less than a minute and you’ll immediately start to see folks like you in your feed. Post One Thing You’re Excited About Right Now. Sharing your first Post is easy. Just write the one thing you’re most excited about right now. Like 0 comments 0 Robert Chambers Real Power Dash · Sep 04, 2021 THANK YOU GENERAL INFO & ANNOUNCEMENTS Thank you for joining. I hope that this community can be an platform for positivity, motivation, empowerment, and openness. Like 0 comments 0 Forum - Frameless

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Return & Refund Policy Our Return and Refund Policy was last updated 7/1/2022. Thank you for shopping at TweLvE by Design . If you are unsatisfied with the product that you received or if the product does not meet your expectations, you may return it, although certain restrictions may apply. If you choose to return the product(s), the purchaser must contact TweLvE by Design within 14 calendar days to arrange and request approval for the return with the seller and or seller's representative. The product(s) must be returned to the seller in its original packaging. By purchasing products from the seller, purchaser agrees to the sellers Terms and conditions of sale agreement. Purchaser agrees that Seller will issue a refund to your account or provide store credit for the amount paid for the product, less restocking fees. Restocking Fees shall be, at a minimum, 15% of the purchase price of the returned product(s) including any shipping costs or overhead costs the seller may incur in relation to the returned product(s). Original shipping charges on the product(s) purchased will not be refunded to purchaser on any returned products. Return instructions 1. Contact us to request a return form and receive return instructions. You will be required to submit a form for any return. 2. Attach the form inside of the shipping box with the product you're returning. 3. Package and ship your return. Include all items from your original shipment including documentation. Note: You are responsible for making sure that the product(s) are returned to the seller in its original condition and packaging . Replacements & defects If you purchased a product that is or becomes defective through no fault of your own, you may be entitled to a refund or replacement. Please contact us and we will work with you on next steps and replacement options. Lost or stolen shipment If your product fails to arrive or you suspect it was stolen before you received the package, please contact us. Return Restrictions Used or damaged products due to purchaser negligence cannot be returned. The term "damaged product" includes but is not limited to: damages caused by use of a product, original product packaging is torn or missing, products damaged during shipment or products damaged due to improper installation. The Seller reserves the right to refuse any returned product at its sole discretion. REFUND PROCESS Any returned item must be in its original condition, and all tags need to be intact. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 days for us to process the refund. PLEASE MAKE SURE: Items are returned within 14 days of receiving your order, Items are unused, unworn (other than the purpose of trying on) and with the original tags still attached. No marks, no stains, no fur and no rips. Items must be in their original packaging which must be in the original undamaged condition. ​ ALL SALES ARE FINAL ON CUSTOM BY DESIGN ITEMS. NO REFUNDS. ​ DIGITAL ITEM POLICY: All sales are final on digital items. No refunds. If you are dissatisfied with a digital item, contact TweLvE by Design to discuss options.

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Privacy Policy of TweLvE by Design Ltd. Co Privacy Policy of TweLvE by Design Ltd. Co TweLvE by Design Ltd. Co operates the www.twelvebydesign.com website, which provides the PRODUCTS AND SERVICES. This page is used to inform website visitors of our policies with the collection, use, and disclosure of personal information for anyone who decides to use the TweLvE by Design website. If you choose to use our website, then you agree to the collection and use of information in relation with this policy. The personal information that we collect is used for providing and improving the products and services we offer. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.twelvebydesign.com , unless otherwise defined in this Privacy Policy. Information Collection and Use For a better experience while using our website, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email address, and postal address. The information that we collect will be used to contact and/or identify you. Log Data We want to inform you that whenever you visit our website, we collect information that your browser sends to us, which is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics. Cookies Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these "cookies" to collection information and to improve our products and services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our website. Service Providers We may employ third-party companies and individuals due to the following reasons: To facilitate our website, products, or services. To provide the service on our behalf. To perform service-related operations. To assist us in analyzing how our products and services are used. We want to inform our website users that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. Security We value your trust in providing us with your personal information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. Links to Other Sites Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Children's Privacy Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case that we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary steps of removal . Changes to This Privacy Policy We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after being posted on this page. Contact Us If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

TweLvE by Design Loyalty Program Earn points and turn them into rewards Become a Member 01 Sign Up Sign up as a member to start enjoying the loyalty program 02 Earn Points Buy a ticket Get 10 By Design Points for every $1 spent Purchase a product Get 10 By Design Points for every $1 spent Book a session Get 10 By Design Points Order a plan Get 10 By Design Points for every $1 spent RSVP to an event Get 10 By Design Points Sign up to the site Get 50 By Design Points 03 Redeem Rewards

Support TweLvE by Design Choose your pricing plan Exclusive Membership $ 50 50$ Access to Exclusive Brand Material Select Comes with choice of one complimentary TweLvE by Design item Support/Donate $ 25 25$ Every month Support TweLvE by Design Select Support/Donate $ 50 50$ Every month Support TweLvE by Design Select Support/Donate $ 75 75$ Every month Support TweLvE by Design Select Support/Donate $ 100 100$ Every month Support TweLvE by Design Select Can you spare $1 $ 1 1$ $1 Fundraiser for advancement of Boonie’s baseball program Select One more For you

What are you operating hours? We are open 24/7/365 for online ordering. How do I purchase a product? Click the link below... www.twelvebydesign.com/shop What is your return policy? Return & Refund Policy Our Return and Refund Policy was last updated 7/1/2022. Thank you for shopping at TweLvE by Design. If you are unsatisfied with the product you received or if the product does not meet your expectations, you may return it, although certain restrictions may apply. If you choose to return the product(s), the purchaser must contact TweLvE by Design within 14 calendar days to arrange and request approval the return with a the seller and or sellers representative. The product(s) must be returned to seller in its original packaging. By purchasing products from the seller, purchaser agrees to the sellers Terms and conditions of sale agreement. Purchaser agrees that Seller will issue a refund to your account or provide store credit for the amount paid for the product, less restocking fees. Restocking Fees shall be, at a minimum, at least 15% of the purchase price of the returned product(s) including any shipping costs or overhead costs the seller may incur in relation to the returned product(s). Original shipping charges on the product(s) purchased will not be refunded to purchaser on any returned products. Return instructions 1. Contact us to request a return form and receive return instructions. You will be required to submit a form for any return. 2. Attach the form inside of the shipping box with the product you're returning. 3. Package and ship your return. Include all items from your original shipment including documentation. Note: You are responsible for making sure that the product(s) are returned to the seller in its original condition and packaging. Replacements & defects If you purchased a product or accessory that is or becomes defective through no fault of your own, you may be entitled to a refund or replacement. . Please contact us and we will work with you on next steps and replacement options. Lost or stolen shipment If your product fails to arrive or you suspect it was stolen before you received the package, please contact us. *Return Restrictions: - Used or damaged products due to purchaser negligence cannot be returned. The term "damaged product" includes but is not limited to, damages caused by use of a product, original product packaging is torn or missing, products damaged during shipment or products damaged due to improper installation. - The Seller reserves the right to refuse any returned product at its sole discretion. REFUND PROCESS Any returned item must be in its original condition, and all tags need to be intact. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow for a period of up to 14 days for us to process the refund. PLEASE MAKE SURE: Items are returned within 14 days of receiving your order, Items are unused, unworn (other than the purpose of trying on) and with the original tags still attached. No marks, no stains, no fur and no rips All original labels and tags are still attached and intact. Items must be in their original packaging which must be in the original undamaged condition.

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